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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2024, over 252,288 companies are currently using one or more Customer Engagement software. Out of these, there are 193,531 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 21.90% of market share, LiveChat with 9.42% of market share, Zoho SalesIQ with 8.38% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,367), Digital Marketing (3,319), Saas (2,863).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

140

Technologies Tracked

360892

Companies Tracked

Categories related to Customer Engagement

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Customer Engagement

Top 5 Customer Engagement technologies in 2024

Over 360892 companies are using Customer Engagement tools. Intercom with 21.90% market share (79039 customers), LiveChat with 9.42% market share (34010 customers), Zoho SalesIQ with 8.38% market share (30240 customers).

Technology

Market Share (Est.)

Customers

Intercom

21.90%

79039

LiveChat

9.42%

34010

Zoho SalesIQ

8.38%

30240

Yotpo

6.57%

23704

Smile.io for Shopify

5.85%

21127

Others

47.87%

172772

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (133069 companies), 20 - 49 employees (75071 companies), 10 - 19 employees (50412 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 193531 (63.83%), United Kingdom with 32215 (10.63%), Canada with 16231 (5.35%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4367), Digital Marketing (3319), Saas (2863).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	79039	21.90
2	LiveChat	34010	9.42
3	Zoho SalesIQ	30240	8.38
4	Yotpo	23704	6.57
5	Smile.io for Shopify	21127	5.85
6	Zoho CRM	19355	5.36
7	Pendo	15271	4.23
8	Salesforce Commerce Cloud	14125	3.91
9	Salesforce Service Cloud	14102	3.91
10	Sumo	13956	3.87
11	Pipedrive	13599	3.77
12	Feefo	5600	1.55
13	LivePerson	5533	1.53
14	Zoho Desk	5271	1.46
15	Survicate	4461	1.24
16	UserVoice	3761	1.04
17	WalkMe	3261	0.90
18	Genesys PureCloud	3091	0.86
19	Five9	3078	0.85
20	Salesforce Engage	3056	0.85
21	Nosto	2791	0.77
22	Higher Logic	2706	0.75
23	Aspect Software	2541	0.70
24	Qzzr	2191	0.61
25	CleverTap	2113	0.59
26	Woobox	2007	0.56
27	Proof	1971	0.55
28	SendX	1790	0.50
29	vCita Business App	1709	0.47
30	CallPage	1526	0.42
31	WebEngage	1489	0.41
32	iZooto	1361	0.38
33	Gainsight	1297	0.36
34	ChurnZero	1278	0.35
35	Skeepers	1205	0.33
36	Iterable	1022	0.28
37	Get Satisfaction	891	0.25
38	Thunderhead.com	880	0.24
39	Glofox	778	0.22
40	Creatio	713	0.20
41	Agendize	696	0.19
42	Yieldify	693	0.19
43	Lithium	685	0.19
44	Whatfix	642	0.18
45	yellow.ai Platform	637	0.18
46	PathFactory	604	0.17
47	amoCRM	539	0.15
48	Qualifio	520	0.14
49	Cendyn	466	0.13
50	xSellco Helpdesk	460	0.13
51	Kaisa	457	0.13
52	Incentivio	442	0.12
53	ClearSlide	395	0.11
54	Zoho CRM Plus	387	0.11
55	inSided	383	0.11
56	Khoros	346	0.10
57	Thought Industries	328	0.09
58	Totango	290	0.08
59	SAP Customer Interaction Center	281	0.08
60	REVE Chat	235	0.07
61	Clarabridge CX Social	214	0.06
62	Falcon.io	198	0.05
63	Ebsta	138	0.04
64	Audiense	130	0.04
65	Bunchball Nitro	122	0.03
66	Genesys PureEngage	121	0.03
67	Marketo Sales Connect	118	0.03
68	BEYABLE	111	0.03
69	VePlatform	107	0.03
70	SurveySparrow	107	0.03
71	CustomerGauge	106	0.03
72	Callminer	103	0.03
73	Algonomy	102	0.03
74	Akia	100	0.03
75	ReviewTrackers	98	0.03
76	Skilljar	88	0.02
77	Vivocha	86	0.02
78	UserEngage	79	0.02
79	Como	78	0.02
80	UJET	73	0.02
81	Loyalzoo	70	0.02
82	Baremetrics	69	0.02
83	Huddle	68	0.02
84	ReachEdge	59	0.02
85	Rakuten Aquafadas	59	0.02
86	Xperience	57	0.02
87	LiveHelp	53	0.01
88	Fidelity TouchPoint	52	0.01
89	Gleantap	44	0.01
90	Phone2Action	44	0.01
91	Katabat	38	0.01
92	Aspect Via	33	0.01
93	Oracle Simphony POS	33	0.01
94	Relay	32	0.01
95	Trivie	32	0.01
96	SAP Digital CRM	29	0.01
97	POPi/o	28	0.01
98	Toonimo	27	0.01
99	VeriShow	25	0.01
100	RingCaptcha	25	0.01
101	UXPressia	23	0.01
102	Opower	19	0.01
103	Whisbi	18	0.00
104	Feedier	18	0.00
105	Higher Logic Online Community	18	0.00
106	Postal.io	18	0.00
107	Adxstudio Portals	17	0.00
108	IBM ExperienceOne	17	0.00
109	Bloobirds	17	0.00
110	Oracle Siebel Web Marketing	15	0.00
111	Salesmachine	14	0.00
112	Antavo	14	0.00
113	CustomShow	12	0.00
114	idomoo	10	0.00
115	HCL Unica Interact	10	0.00
116	HCL Leap	10	0.00
117	Socialman	9	0.00
118	Starred	9	0.00
119	SimpleFeedback	8	0.00
120	Acromobile	6	0.00
121	HookFeed	5	0.00
122	3CLogic	5	0.00
123	Optinize	5	0.00
124	BrightInfo	5	0.00
125	Oracle Siebel Loyalty Management	5	0.00
126	Badgeville	4	0.00
127	Cxense Insight	4	0.00
128	Answerbase	4	0.00
129	Genesys Multicloud CX	4	0.00
130	SightMill	3	0.00
131	My Council Services	3	0.00
132	PushAd	3	0.00
133	Akita	3	0.00
134	viewneo	3	0.00
135	Oracle Siebel Task Based User Interface	3	0.00
136	Callmaker	2	0.00
137	TOTUS	2	0.00
138	DailyStory	2	0.00
139	Klaus	2	0.00
140	thirdstream	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, LiveChat, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.