Genesys
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Market Share of Genesys
Current Customer(s)
5639
Market Share (Est.)
0.59%
Ranking
#22
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Customer Experience category are Trustpilot with 20.13%, Zendesk with 17.31%, Intercom with 8.29% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Trustpilot | 192030 | 20.13% | Genesys vs Trustpilot |
| Zendesk | 165070 | 17.31% | Genesys vs Zendesk |
| Intercom | 79039 | 8.29% | Genesys vs Intercom |
| Adobe Marketing Cloud | 72918 | 7.64% | Genesys vs Adobe Marketing Cloud |
| Freshworks | 33901 | 3.55% | Genesys vs Freshworks |
| Qualtrics | 28535 | 2.99% | Genesys vs Qualtrics |
| Podium | 26939 | 2.82% | Genesys vs Podium |
| Campaign Monitor | 25448 | 2.67% | Genesys vs Campaign Monitor |
| Yotpo | 23704 | 2.49% | Genesys vs Yotpo |
| Adobe Commerce Cloud | 23191 | 2.43% | Genesys vs Adobe Commerce Cloud |
| Qualtrics Research Core | 21487 | 2.25% | Genesys vs Qualtrics Research Core |
| Smartlook | 21474 | 2.25% | Genesys vs Smartlook |
| Smile.io | 21165 | 2.22% | Genesys vs Smile.io |
| Zoho CRM | 19355 | 2.03% | Genesys vs Zoho CRM |
| Pendo | 15271 | 1.60% | Genesys vs Pendo |
| Salesforce Service Cloud | 14102 | 1.48% | Genesys vs Salesforce Service Cloud |
| Pipedrive | 13599 | 1.43% | Genesys vs Pipedrive |
| OneAll | 11359 | 1.19% | Genesys vs OneAll |
| Sitecore | 10276 | 1.08% | Genesys vs Sitecore |
| Bazaarvoice | 8056 | 0.84% | Genesys vs Bazaarvoice |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Customer Experience category are Trustpilot with 20.13%, Zendesk with 17.31%, Intercom with 8.29% market share.
Genesys vs Trustpilot
Genesys vs Zendesk
Genesys vs Intercom
Genesys vs Adobe Marketing Cloud
Genesys vs Freshworks
Genesys vs Qualtrics
Genesys vs Podium
Genesys vs Campaign Monitor
Customers of Genesys
Around the world in 2024, over 5639 companies have started using Genesys as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Pitney Bowes | 10,000+ | Stamford | Connecticut | United States |     |
| QBE Insurance Group Limited | 10,000+ | Sydney | New South Wales | Australia | |
| Groupama SA | 10,000+ | Paris | Ile-de-France | France | |
| Maximus, Inc. | 10,000+ | Reston | Virginia | United States | |
| Helsingin Kaupunki | 10,000+ | Helsinki | Uusimaa | Finland | |
| Astellas Pharma, Inc. | 10,000+ | Tokyo | Tokyo | Japan | |
| M&T Bank Corporation | 10,000+ | Buffalo | New York | United States | |
| RBS | 10,000+ | Edinburgh | Scotland | United Kingdom | |
| Whirlpool | 10,000+ | Benton Harbor | Michigan | United States | |
| ICICI Bank Ltd | 10,000+ | Mumbai | Maharashtra | India | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Customer Experience are Insurance (202), Cloud Services (197), Managed Services (162).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1136 companies), 10,000+ employees (827 companies), 100 - 249 employees (776 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for customer-experience are the United States with 2562(57.83%), Australia with 370(8.35%), United Kingdom with 354(7.99%) customers respectively.
Customers
Employees of Genesys
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the customer-experience category are Trustpilot, Zendesk, Intercom. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Trustpilot Genesys vs Zendesk Genesys vs Intercom.
What is Genesys customer distribution based on company size?
What is Genesys market share in the customer-experience?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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